Bilingual Mandarin Customer Service Representative (Remote) Job at TotalCare Walk-In Clinic, United States

  • TotalCare Walk-In Clinic
  • United States

Job Description

Fully Remote

Job Type

Full-time

Description

We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry.

Key Responsibilities
  • Provide inbound phone support to patients, including:
    • Appointment scheduling and follow-ups
    • Medication refill coordination
    • Basic inquiries regarding lab results and services
  • Handle an average of 80 calls per shift while maintaining quality and accuracy
  • Document interactions clearly and comply with service and data standards
  • Collaborate with an international support team to ensure a smooth patient experience
Job Highlights:
  • 80,000 – 100,000 PHP monthly salary
  • Permanent work-from-home setup
  • Structured career growth and leadership pathways
  • Support a global healthcare services team
Requirements
  • Fluency in Mandarin Chinese and English (spoken and written)
  • Previous experience in customer service, call center, or patient support is an advantage
  • Reliable home office setup (stable internet, computer, headset)
  • Willingness to work night shift (12:00 AM – 9:00 AM Philippine time
#J-18808-Ljbffr

Job Tags

Permanent employment, Full time, Remote work, Work from home, Home office, Shift work

Similar Jobs

Motline Freight Logistics

CDL-A Solo 2 Driver Amazon AFP - Home every 2 Days - No Touch Freight Job at Motline Freight Logistics

 ...Flexible Location: Woodbridge, NJ Motline Freight Logistics is an Amazon Freight Partner, hiring professional and experienced Class A CDL drivers who prioritize safety. We are a thriving trucking company, and we haul exclusively for Amazon . We provide work/life... 

Lucas Museum of Narrative Art

E-Commerce Photographer Job at Lucas Museum of Narrative Art

 ...Description Job Description ABOUT THE LUCAS MUSEUM OF NARRATIVE ART The Lucas Museum of Narrative Art is dedicated to illustrated...  ..., two theaters, a library, restaurant, caf, retail store, and community spaces. POSITION SUMMARY The E-Commerce Photographer is... 

Kinley Ames LLC

Work From Home Agent (Remote) Job at Kinley Ames LLC

 ..., billing, travel, customer service, reservation, technical support and more. Job Responsibilities: Answer incoming calls, chats, and emails Research, analyze and determine the appropriate course of action Build trust and rapport with the customer through... 

Corporate Cleaning Group

Afternoon Cleaner for School 3pm-7pm Job at Corporate Cleaning Group

 ...JOIN OUR TEAM! WE ARE SEEKINGPART TIMEAFTERNOON CLEANERS IN THE AREANEAR HODGES BLVD & BEACH BLVD, JACKSONVILLE, 32224 MONDAY THROUGH FRIDAY SHIFTS: ~3:00 PM-7:00 PM $15PER HOUR TO START Opportunity for advancement and management positions avaiable.... 

THE ESTATE YOUNTVILLE

Spa Massage Therapist Job at THE ESTATE YOUNTVILLE

 ...SPA MASSAGE THERAPIST Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our...